Ordering & Shipping Information

The easiest way to buy from Alpaqua is to purchase online using our secure shopping cart (we accept AMEX, Visa, or MasterCard). We also accept purchase orders sent by email (sales@alpaqua.com) or to fax 1 (978) 865 9499. If you prefer, you can mail your PO/order form to Alpaqua Engineering LLC, 100 Cummings Ctr. #424A, Beverly, MA 01915, USA.
Important: Please indicate your shipping preference on your order (FedEx Ground, FedEx Express Saver, 2Day, Overnight etc.).

Special offer for all customers located in the lower 48 states:
Alpaqua offers Free FedEx Ground Shipping on all purchases made online and paid by credit card.

Pricing and Terms

If you prefer not to buy online, all prices are Net 30 Days to organizations with established credit and do not include shipping (see below), customs charges, or applicable sales tax (6.25% for Massachusetts customers). If the shipping address is located in Massachusetts and you would like to claim tax-exempt status, please send or fax the applicable documentation with your PO, i.e. Massachusetts Form ST-4 (Resale Certificate), ST-5 (Sales Tax Exempt Purchaser Certificate), or ST-12 (Exempt Use Certificate), as the case may be.

Shipping will be pre-paid and add, F.O.B. Beverly, Massachusetts.

All sales are subject to our Terms and Conditions.

Domestic Shipping

Orders are shipped via FedEx and actual shipping charges for the selected service (Express Saver, 2Day etc.) added to the order total during checkout. Ground shipping is free on all credit card orders to the lower 48 states. If you need your order faster, please select the desired shipping method during checkout.

International Shipping

We are happy to ship direct to our foreign customers and strongly encourage you to order online. If you do not wish to purchase online, we kindly ask that you pay in advance. Please fax or email your order form and we will send you a pro forma invoice for prepayment. You can send a check in US dollars, drawn on a US bank, or you can wire the money directly to our bank. Contact us for the bank routing number and our account number. Payments made by wire transfers are subject to an additional $40.00 banking fee unless paid in advance.

Shipping Damage

All domestic and international shipments are insured for the price of the products. If you receive damaged products from us you must report it to the shipping company and to Alpaqua within 48 hours to receive repayment.

For FedEx damage claims call 1 (800) 463-3339, or the FedEx service number in your country.

Alpaqua call: 1 (800) 690 1620 (domestic and international).

Please save the damaged shipping boxes for the shipping company's insurance officer to inspect and when appropriate document damage with photographs.

Warranty

Equipment is guaranteed against defects in workmanship for a period of one year.

Returns

  • Please keep original boxes and packing material in case a return is necessary.
  • We cannot accept returns on custom items, or on any products that have been in contact with lab reagents.
  • There is a 20% restocking charge for returns due to customer ordering error.
  • We try to make sure you have ordered the correct product from the beginning. So if you realize within a reasonable period of time that you have ordered the wrong item, we will take it back. But in order to process the return and prepare the product for re-sale we have to charge a fee.
  • Returns are not accepted without a written authorization. Please contact us for return instructions by phone (800-690-1620) or email (sales@alpaqua.com).

We would like to have an open return policy, but this is not practical given the nature of the work done by our customers. If the product has been used with hazardous materials (radioactive, biological, chemical) we cannot take it back. If the product has been used with a material that renders it useless or unsellable (such as a dye or material that leaves a visible residue), we cannot take it back. Unfortunately, in most cases this is what will happen to products once they have been used in a research setting.

As long as the product is used as it was designed to be used, then we will make every attempt to make sure that it is functioning for that purpose.

Our products are under warranty for defects in material and workmanship for one year after purchase.

Conditions

All products are intended to be used FOR RESEARCH PURPOSES ONLY. They are not to be used for diagnostic purposes.

Product Changes

We reserve the right to change specifications of our products at any time without notice.